Licensed Practical Nurse (Dermatology) - St. John's - Newfoundland & Labrador

Position Type:                      Full-Time

Department:                        Provider Solutions

Work Location:                    St. John's, Newfoundland

Work Arrangement:           On-Site

Work Hours:                         Monday to Friday, standard business hours

Travel Required:                  No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• Quarterly virtual social events!

The Opportunity:

This dynamic position allows for direct patient care in a fast-paced dermatology clinic.  You will provide patients with disease related education, support them with navigating a complex journey in obtaining treatments that require specialized knowledge and connections within the healthcare space that reduce the barriers with accessing these care needs.  The successful candidate for this role will take the lead in ensuring all care required before, during and throughout the patient’s journey in accessing specialized medication is seamless to the patient.  The nurse will be resourceful and knowledgeable at navigating barriers for patients so that their access to disease altering medicines is effortless, in turn promoting optimal patient satisfaction and outcomes with their care.  The Dermatology Licensed Practical Nurse will be the primary point of contact for their assigned healthcare team relating to the care path of patients accessing services that Sentrex offers. The nurse will work as part of the clinic’s multidisciplinary team, ensuring wrap around support for patients internally and externally to the clinic (pharmacy, insurance companies, PSPs). 

The ideal candidate is one who is passionate about patient care and working as part of an extended healthcare team that works collaboratively and innovatively to ensure patients get the care they need for optimal health.  The candidate will embrace curiosity, ongoing learning, and continues to adapt workflows in order to continuously implement best practices that will create significant change in the way patients receive care.

A Day in the Life (What you will do here):

• Work as a collaborative care team member with HCPs assisting with assessments in an office setting.
• Process data entry activities of pertinent information received at different points of contact during the delivery of services.
• Provide medical support to patients and HCPs, including but not limited to education on specific diseases, therapies, injection training, and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies.
• In person and virtual support (including adherence support both inbound and outbound as needed).
• Review patient files prior, during and throughout the patient care journey to ensure optimal care path timelines and safety in delivering care.
• Document and maintain patient records to ensure treatment records are adequately maintained.
• Maintains confidentiality of patient and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs.
• Participates in ongoing internal and/or external continuing education activities.
• Administers medications (IM and SC) in the clinic setting as required.
• Monitors patients post injection, and documents as per college standards.
• Hosts patient education based on specific patient needs, individually or in group settings.
• Responsible for scheduling appointments as required for care path adherence.
• Work collaboratively within multidisciplinary health care team providing oversight.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions.
• Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being prescribed and administered.
• Report and document Adverse Events as per training per Pharmacovigilance requirements.
• Adhere to Sentrex policies and procedures.
• Assist in the development and adherence to forms, policies, and work instructions, to ensure the safe handling, preparation, and delivery of all care.  
• Follow and abide by all provincial College of Nurses guidelines while providing patient care. Adhere to professional nursing standards at all times.
• Additional duties as assigned by the manager.

What you need to ensure you are set up for success:

• Minimum 2-4 years of experience of clinical experience (preferred)
• Licensed LPN
• CPR and First-Aid certification required
• Knowledge of Intrahealth EMR an asset
• Able to confidently deliver health teaching, including but not limited to patient self-injection education
• Ability to confidently administer medication IM and or SC.
• Experience with using Excel, Outlook and Word an asset.
• Able to work autonomously with little supervision, seeking information from HCP as required
• Experience in Patient Support Programs is an strong asset
• Experience in Dermatology and Chronic Disease management.
• Understanding of the pharmaceutical industry.
• Strong analytical and mathematical skills.
• Proficient documentation skills.
• Proficient interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to meet deadlines and be flexible with patient and HCP requirements.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Ability to communicate effectively both orally and in writing.
• Adhere to Sentrex Policies and Procedures.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.